Company: Sawda, Inc. (“Sawda”, “we”, “our”, “us”)
Sawda, Inc. (“Sawda”) provides an AI-powered trade intelligence platform (“Platform”) that helps businesses discover, analyze, and communicate with verified importers and exporters.
This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Platform, website, and related services (“Services”).
By accessing or using Sawda, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
We collect the following types of information:
A. Information You Provide
- Account Data: Name, company name, email address, password, and billing details.
- Business Information: Company details you upload, contact lists, saved lists, and any files or notes you create.
- Communication Data: When you contact us via email, chat, or customer support.
B. Automatically Collected Information
- Usage Data: Logins, clicks, feature usage, and timestamps.
- Device Information: Browser type, IP address, operating system.
- Cookies: For analytics, authentication, and personalization.
C. Third-Party & Enriched Data
- We may enrich user data with information from trusted public and licensed trade data providers.
- We only use data from lawful, verified sources for business insights.
We use collected information to:
1. Provide and maintain our Services.
2. Improve platform performance and features.
3. Personalize user experience and AI recommendations.
4. Process payments and manage subscriptions.
5. Communicate updates, new features, and service notices.
6. Comply with applicable legal obligations.
We do not sell personal data to third parties.
We may share limited data with:
- Service Providers: Hosting, analytics, email delivery, and customer support tools.
- Payment Processors: Stripe or similar, for secure billing.
- Legal Authorities: Only when required by law, subpoena, or government request.
- Business Transfers: In case of merger, acquisition, or sale of assets.
All partners and processors are bound by confidentiality and data protection obligations.
We retain your data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
When you close your account, we permanently delete your data within 30 days, except where retention is legally required.
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your data.
- Request data portability.
- Opt out of marketing communications.
- Restrict or object to processing.
To exercise your rights, contact us at [privacy@sawda.ai].
We use encryption (TLS/SSL), access controls, and secure storage to protect your information.
Despite our efforts, no online system is completely secure.
We may update this Privacy Policy periodically.
We will notify users of material changes via email or in-app notifications.
For questions or concerns about this Privacy Policy:
Contact us at: hello@sawda.ai